Selected Experience

Senior UX Content Strategist, Insulet ‐ 2023‐Present

HIGHLIGHT: Built content models, processes, and templates to migrate internal documentation from Microsoft Word to Figma; created and socialized multiple proofs of concept in Figma and in Bitbucket

• Constructed and maintained iOS strings database to address UX design and content needs; facilitate efficient, accurate translations; enable future strings reuse; and streamline future Figma integration
• Successfully managed tooling search project that resulted in an in-house build using refined requirements; liaised with vendors and managed team wants and needs to decide optimal solutions

Content Strategist, Help Center, Coinbase ‐ 2022‐2023

HIGHLIGHT: Developed self-service help centers with information on APIs, WebSocket feeds, blockchain block production and validation, and e-commerce payment integration; contributed to a 56% decrease in average daily customer contacts for the Coinbase Cloud product

• Streamlined content reuse and implemented efficient content governance processes during a CMS migration, including optimizing information architecture to align content model with CMS capability
• Restructured and improved existing help centers and content through strategic writing and design expertise; collaborated with developer documentarians, engineers, marketing, and customer support to optimize content and meet customer needs

Senior Technical Writer, Medtronic ‐ 2018‐2022

HIGHLIGHT: Collaborated with writing team to develop new documentation or adjust existing documentation templates in response to changing business and regulatory needs

• Led technical communication efforts for an entire business unit, ensuring timely delivery of high-quality user guides and patient information leaflets to external audiences
• Rewrote or edited content from cross-functional partners to correct grammatical errors, enhance clarity, and align with style guide
• Served as a core team member, advocating for the Technical Communication team and aligning documentation needs with business objectives

First-Year Writing Seminar Instructor, Cornell University ‐ 2014‐2018

• Developed creative and structured curricula, syllabi, handouts, and assignments to promote analytical thinking, critical analysis, media literacy, and student engagement
• Taught writing to students from across the university, including grammar, syntax, punctuation, spelling, formatting, and sentence and paragraph structure